FAQs

Yes, we do ship to P.O. boxes. If there's any issue with address validation, we'll reach out to you to confirm the details.

For "Free Shipping" promotions, we’ll choose the shipping carrier for you.

You can change your size or shipping address within 15 minutes of placing your order in the returns portal, and cancel anytime before it ships. If the new item costs more, you'll get an email with a link to pay the difference; if it costs less, the difference is refunded automatically. Once your order has shipped, we can't make changes — you can start a return after it's delivered.

Yes — within 15 minutes of placing your order, you can update your shipping address in our returns portal. Once your order ships, we're unable to make changes.

Once orders are placed separately, we’re unable to merge them. This helps us keep things organized and ensures each order is processed smoothly.

First check the tracking link from your shipping email. New releases and sales can take up to 12 days to process before they even ship, so give it that long first.

If your order hasn't shipped yet, you can still cancel it anytime in the returns portal under "Edit or cancel my order."

If it's shipped but tracking isn't moving, wait until 14 days after it shipped, then open the returns portal, enter your order number and checkout email, and choose "My package hasn't arrived." If your order has Package Protection, you'll find it under "Package Protection claim" (you'll get a free replacement or store credit). Otherwise it's under "Other" — our team will look into it and follow up with you. Before day 14, the portal shows the latest tracking status and the exact date your claim opens.

We're so sorry your package didn't show up right! Here's what to do:

Hasn't arrived yet: In the returns portal, choose "My package hasn't arrived." It opens 14 days after shipping (the portal shows the exact date if it's too soon). Orders with Package Protection use "Package Protection claim"; others use "Other."

Marked delivered but missing: Wait 24 hours, check around and with neighbors, then pick "My package was marked delivered, but I didn't get it" — within 7 days of delivery (with Package Protection) or 5 days (without it). If a notice was left, contact your post office first.

Arrived damaged: Pick "My package arrived damaged" with photos — same 7-day / 5-day windows.

Package Protection claims get a free replacement or store credit. Without it, our team reviews each case and follows up.

Package Protection covers three situations: your package hasn't arrived, it was marked delivered but you didn't get it, or it arrived damaged. File a claim in the returns portal under "Package Protection claim."

Hasn't arrived: opens 14 days after shipping — choose "My package hasn't arrived."
Marked delivered, not received: wait 24 hours, then choose "My package was marked delivered, but I didn't get it" within 7 days of delivery.
Arrived damaged: choose "My package arrived damaged" with photos, within 7 days of delivery.

We'll send a free replacement or store credit — no cash refunds on these claims.

You can start a return within 7 days of delivery (or pickup, for local orders) in the returns portal.

You'll need:
• Your order number and checkout email
• The item(s) to send back (unwashed, tags attached, original packaging)
• A printer for your label and packing slip

1. Open the returns portal and enter your order number and email
2. Choose "Start a return," pick your items, the quantity and a reason for each ("Other" needs a short note)
3. Choose your refund: original payment or store credit with a 15% bonus
4. Check the return address and confirm — the label fee and refund estimate are shown first
5. Print your prepaid USPS label and packing slip right away (also emailed) — packing slip inside, label on the outside
6. Drop off at any USPS location within 28 days of making the label

We'll remind you on day 21 if it hasn't shipped. After day 28 the label expires and the return closes — you can start a new one if you're still inside your return window.

Returns aren't free — the label fee is based on your package's weight, shown in the returns portal before you confirm, and it's deducted from your refund (or store credit). You have 7 days from delivery to start a return. Choose store credit and get a 15% bonus added. Original shipping charges aren't refundable.

We don't offer direct exchanges. Return your item through our returns portal within the return window, then place a new order. Choosing store credit for your return adds a 15% bonus.

You have 7 days from delivery to start a return in our returns portal. The label fee is based on your package's weight (shown in the portal before you confirm) and comes out of your refund; choosing store credit adds a 15% bonus. We don't offer direct exchanges — just return your item and place a new order.

The item must be in its original, unwashed condition, with tags attached, and in its original packaging.

Made wrong — holes, broken snaps or zippers, seams coming apart, misprints? That's a defective item. Report within 30 days of delivery in the returns portal — no need to send it back.

Damaged in shipping instead? Choose "My package arrived damaged" in the portal within 7 days of delivery (with Package Protection) or 5 days (without it).

For a defective item, you'll need:
• Order number and checkout email
• The item(s) and quantity
• At least 1 photo (up to 8, JPG or PNG)
• A short description

1. Open the portal and choose "Defective item"
2. Add photos and describe the issue
3. Choose your fix and submit

We'll offer a free replacement (if in stock) or another fix shown in the portal, then email our decision.

As soon as we receive your returned package, your refund is issued automatically — no need to email us. You'll get back the item price plus tax, minus the label fee (based on package weight); original shipping isn't refunded.

Choose original payment (allow 5–10 business days for your bank to show it) or store credit with a 15% bonus, which lands instantly.

Yes! The confirmation page linked in your return email shows your label, tracking and status. You can cancel it there anytime before you drop the package off at USPS.

Items marked Final Sale can't be returned.

Defective means something was wrong with how the item was made — holes, broken snaps or zippers, seams coming apart, misprints. Report within 30 days of delivery.

Arrived damaged means the package or items were damaged in shipping. In the returns portal, choose "My package arrived damaged" within 7 days of delivery (with Package Protection) or 5 days (without it).

Not sure which fits? Pick whichever seems closest — our team will sort it out.

Add at least 1 clear photo (up to 8), in JPG or PNG. For defective items, photograph the problem itself. For shipping damage, also include a photo of the outside of the box — clear, well-lit photos get claims approved fastest.

Absolutely! Our CloudWeave™ bamboo fabric is exceptionally gentle—hypoallergenic, breathable, and incredibly soft, making it perfect for your baby's sensitive skin. It’s free from harsh chemicals, providing pure, natural comfort.

Yes, all of our materials are lead-free and phthalates-free. We prioritize safety and ensure that our products meet stringent quality standards to provide you with peace of mind.

Our product is expertly crafted in India and China, with great attention to detail and a deep commitment to sustainability. After being sent to our team in Dallas, Texas, each piece is carefully packed and sent to you, ready to provide your little one with comfort and style.

Pilling occurs when fibers in the fabric rub against each other, leading to small fuzz balls on the surface. This is a natural process, especially with soft and delicate materials like our CloudWeave™ bamboo. To minimize pilling, we recommend washing your items inside out on a gentle cycle with cold water and avoiding fabric softeners or harsh detergents. After washing, hang dry your items to help maintain the fabrics smoothness and longevity. With proper care, your items will stay soft and cozy!

The marks or indentations you see are likely a result of the packaging process. Sometimes, the fabric can press against itself or other items during shipping, causing temporary creases or impressions. Rest assured, these are not signs of damage.

A simple wash or gently steaming the item should help the fabric relax and return to its smooth, original appearance. For the best results, we recommend hang drying your items after washing!

The difference in softness between your print and solid items is due to the printing process. Printed fabrics often undergo additional treatments and inks, which can slightly alter the texture compared to solid fabrics that are dyed uniformly.

While both our print and solid items are made from the same high-quality CloudWeave™ bamboo fabric, you might notice that the print items feel a bit different. Over time, and with proper care, your printed items will soften. We recommend washing them inside out on a gentle cycle with cold water and hang drying to maintain their softness and quality.

To keep your Larkspur items made in our signature CloudWeave™ bamboo fabric, follow these care instructions. Wash in cold water using a mild detergent to maintain the fabrics softness and durability. Avoid fabric softeners as they can impact the bamboo's natural qualities. For best results, hang dry your items to preserve their shape and extend their lifespan. If ironing is necessary, use a low setting to avoid damaging the fabric. Always refer to the care label on your item for specific instructions. Proper care ensures that your Larkspur products remain as soft and vibrant as the day you received them.

Our size chart is easy to use—just check it before you place your order. If you’re still unsure, our customer service team is here to help you find the perfect fit.

We continuously improve our products based on customer feedback. As a result, you may notice slight variations in fit between items. We also make small adjustments to snaps, zippers, and other details to ensure the highest quality and best fit possible. Our footies, zip rompers and PJ sets are intentionally made snug-fitting because of safety, especially when they are being used for activities related to sleeping.